Integrations

Every channel your customers use, connected once.

Connect a source with a sign-in or a public URL. Compethic fetches new items on a schedule, backfills the history, and reads every one of them the same way. What comes out goes back to the tools your teams already work in.

01

Connect

Sign in to the tool with your own account, or give us the public page. We ask for read access to the channel, nothing more.

02

Fetch

New items arrive on a schedule you set, from hourly to daily. History is backfilled on the first run, so trends start with a past.

03

Read

Each item is classified on six dimensions and, where the source allows it, linked to the customer record behind it.

Public reviews

No sign-in needed. Give us the public page and Compethic collects every review, keeps collecting new ones, and backfills the history on the first run.

  • Trustpilot

    Reviews, ratings and your replies, through the Trustpilot API or from the public profile.

  • Google Business

    Reviews and ratings per location.

  • App Store

    Reviews and ratings per app and country.

  • Google Play

    Reviews and ratings per app and country.

  • L

    Lipscore

    Product and service reviews, with the order they belong to.

  • F

    Facebook

    Page reviews and recommendations.

  • Bytt.no

    Reviews from Norway's comparison site for banking, insurance and telecom.

Support and conversations

Connect with your own account — a sign-in for some tools, an API key for others. Compethic takes read access to the conversations, links each one to the customer behind it, and reads it the same way it reads a review.

  • Zendesk

    Tickets and conversations, with response time and escalation per thread.

  • Intercom

    Conversations from chat and email, with the contact behind each.

  • Freshdesk

    Tickets and their conversations.

  • F

    Freshchat

    Chat conversations, including chatbot threads.

  • Gmail

    The support mailbox you nominate: threads, response time, who replied.

  • Outlook

    The support mailbox you nominate: threads, response time, who replied.

  • Slack

    Customer-facing channels, as a feedback source.

  • M

    Microsoft Teams

    Customer-facing channels, as a feedback source.

Calls

Recordings become transcripts, transcripts become classified signals. What a customer says on the phone counts the same as what they write.

  • Aircall

    Recordings with the call agent, call type and outcome. Transcribed, then classified with resolution status, churn-save rate and talk ratio.

  • Recording uploads

    Any recording from any system, uploaded in bulk. Same transcription, same reading.

Surveys and CRM

Surveys bring the score and the open answer. The CRM brings the customer, so every signal can be tied to a lifetime value.

  • Typeform

    NPS and survey responses, with the open-ended answers read like any other signal.

  • HubSpot

    Contacts, tickets and deals. Customers linked to their feedback; lifetime value inputs for revenue at risk.

  • Salesforce

    On request

    Contacts and cases.

Delivery

Delivered where the work happens.

Nothing lives only in a dashboard. Alerts, answers and tickets go to the tools the team already has open.

  • Slack

    Alerts and answers in the channel you choose. Ask Compethic from the thread.

  • M

    Microsoft Teams

    The same alerts and answers, for teams that live in Teams.

  • E

    Email

    The weekly intelligence report, and alerts for people who are not in chat.

  • L

    Linear

    An issue becomes a ticket with the quotes, the counts and the revenue figure attached.

  • Your AI agents

    Claude, ChatGPT and any client that speaks MCP read the same governed data, with OAuth 2.1 sign-in and your permissions.

Data handling

Yours, scoped, encrypted.

The questions a security review asks first, answered before it starts.

  • Read scopes only

    Feedback sources get read access. Delivery integrations get write access to the one channel you pick.

  • Encrypted credentials

    Connection tokens are encrypted at rest and never shown again after you connect.

  • Tenant isolation

    Every row is scoped to your organisation. Nothing is shared across customers.

  • Disconnect any time

    Disconnect a source and its data stops flowing. Ask us and its history is removed.

Everything Compethic does follows one loop.

  1. 01Collect
  2. 02Understand
  3. 03Prioritise
  4. 04Act

Do not see your tool?

Most systems with an API can be connected. Tell us which one and how the feedback arrives in it.

Request an integration