Every account carries a churn-risk level from everything it has said, across every channel. The renewal conversation starts from what the customer told you, not from a login count.
TodayRenewal conversations start with a hunch and a health score built from logins.
With CompethicA churn-risk level per account, computed from every signal that account has sent, across every channel.
TodayThe QBR deck is assembled by hand from five systems.
With CompethicA customer lookup with issues, strengths, risk level and value in one view, and the quotes behind each.
TodayYou hear about the outage from the customer.
With CompethicAn alert to the account owner when a critical account writes in about a rising issue.
TodayUpsell timing is guesswork.
With CompethicRequests and strengths classified alongside issues, so the accounts asking for the next tier are visible.
Today“What did they say last time?” means scrolling a ticket history.
With CompethicAsk Compethic about the account and get the history in one answer, with sources.
Critical, high, medium or low per customer, recomputed as new signals arrive, from their whole feedback history.
One view of an account: issues raised, strengths mentioned, journey stage, lifetime value and risk.
The issues your critical-risk customers are raising, ranked by the customers and the revenue behind them.
What customers praise and what they ask for, classified with the same care as complaints.
A critical customer who writes in, or a rising issue among high-value accounts, reaches the right person in Slack, Teams or email.
Ask about an account from the channel where the renewal is being discussed. The answer lands in the thread.
Everything Compethic does follows one loop.