Every request, complaint and call, classified the same way and priced by the lifetime value of the customers behind it. The backlog argument that survives the roadmap meeting.
TodayRequests arrive by Slack, sales, support and the app store, and the loudest one wins.
With CompethicEvery channel lands in the same structure. A mention is a mention whoever sent it.
TodayA “top issue” is whatever had the most tickets last week.
With CompethicEach issue carries the lifetime value of the customers raising it. You rank by revenue at risk.
TodayA week of reading verbatims to write one paragraph of a PRD.
With CompethicAsk Compethic answers in seconds, with the quotes and the customers behind the number.
TodayThe fix ships and nobody knows whether the complaints stopped.
With CompethicMentions per issue, week over week, with the release marked on the chart.
TodayCustomer quotes copied into Linear by hand.
With CompethicPush an issue, its evidence and its revenue figure to Linear in one click.
Same eight issues. Move the slider from mentions to revenue at risk and watch the backlog re-sort.
This is the list most teams work from: loudest first.
Illustrative figures. In the product these are your channels, your customers and your lifetime values.
Strategic theme, category, issue. Shared across reviews, mail, chat, calls and surveys, so the same problem is one problem everywhere.
Lost potential revenue from the lifetime value of the customers behind each issue. A number the rest of the business recognises.
What the customer actually struggled with: UX, technical, performance or price, with a severity. Not the same thing as the topic.
An agent that reads the same data as the dashboard. Ask for the top issues in onboarding this month and get the count, the quotes and the customers.
An issue, its verbatims and its revenue figure pushed to Linear as a ticket your engineers can start on.
What is being said this week that was not said last week, before it is big enough to be a top issue.
Everything Compethic does follows one loop.