Contact volume per cause per week, priced in what your team spends answering it and what the customers behind it are worth. The case for fixing a cause, in one number the CFO recognises.
TodayVolume went up and the explanation is a guess.
With CompethicContacts per cause, per week, with releases and outages marked. You see which cause moved, and when.
TodayHeadcount is the only lever you can pull.
With CompethicEach cause carries what it costs to answer and what one fix would remove. You take that to product, with the number.
TodayThe board asks about churn. You have CSAT.
With CompethicChurn-risk customers per cause and the lifetime value behind them, from the same data the product team reads.
TodayA monthly deck built by hand from five exports.
With CompethicA weekly intelligence report in the inbox: what changed, which issues are critical, what to do about them.
TodayQuality reviews sample ten calls a month.
With CompethicEvery call: outcome, resolution, churn-save rate and talk ratio, per call agent.
Put in your volume and cost per contact. See what fixing the top causes would return.
Compethic gives you the first three numbers for your own volume: which causes, how many contacts each one drives, and what the customers behind them are worth. The reduction is the product team's to deliver.
Illustrative figures. In the product these are your channels, your customers and your lifetime values.
Contact volume across mail, chat and calls, split by the cause behind it and tracked week over week.
What each cause costs the team to answer, next to what the customers raising it are worth. The case for a fix in one number.
Total signals, sentiment, critical issues, churn-risk customers and recommended actions, in the inbox every Monday.
Customers flagged at critical or high risk from their whole history, and the issues they raise, so retention starts before the cancellation call.
Call type, outcome, resolution status, churn-save rate and talk ratio for every recorded call, per call agent.
A spike goes to the team lead in Slack. A critical issue goes to product in Teams. A churn-risk customer goes to the account owner.
Everything Compethic does follows one loop.